Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Toronto General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service location. The General Manager oversees the P&L, motivates sales, and provides leadership to all staff and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician interacts with residential and/or commercial customers to answer questions, resolve problems, and verify complete customer satisfaction. The Service Technician also recommends products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial locations. The individual filling the position also performs installation and service on inside air equipment and accessories, as well, and has the expertise to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist manages customer questions, concerns, and billing issues with the highest level of courtesy and professionalism to settle customer concerns with a one-call resolution. The Customer Service Specialist is also held accountable for supporting day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, using Service Experts radio and pager policies, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The person in the role also communicates with the customer to confirm the customer is aware of scheduled appointments, respond to questions, and to help resolve concerns. The Dispatcher efficiently plans and routes the most appropriate technicians in accordance with established company procedures.